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Posted by Brad
 - November 14, 2014, 13:20:40 PM

Hello Jeff
Sorry to hear you had a bad go with the folks at Osprey.

I picked up a set for my project bike  2011 - they did take a tad bit  longer to arrive than initially suggested, BUT to be fair it was explained delivery time frame may be extended due to ongoing demands.   Wasn't keen on the easy bracket that came with the set but it worked and worked very well.

That said the osprey bags were well made, look incredible on my machine, were exactly what i was looking for.    i get positive comments all the time.

Bottom line would i order from osprey again?  For me, yes.   No question.

Most unfortunate you had a negative experience.   Check out troll's thread.  He just scooped a set from woodcraver - bike looks awesome,  no doubt yours will as well.

Stay safe
Cheers
Brad

Posted by Jeff
 - November 07, 2014, 16:46:02 PM

I am so disgusted with this guys customer service, when I ordered them he said 10 weeks, it has taken over 14 weeks. He screwed up my address so it took 2 extra days with UPS and I waited at home so they wouldn't get stolen off my porch then he sends me two of the same mounting brackets, argh....two nice days of weather here and a trip planned to the coast because now I have bags and I am screwed, has anyone else had issues with this company's customer service because quite frankly it is atrocious..

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