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Posted by KsDrifter
- June 28, 2011, 19:47:10 PMPosted by roadrash
- June 28, 2011, 17:28:56 PMupdate after my x-partner was on the phone with them and we confranced call twice. At first the wanted to charge my $70 to restock fee and make me another and we told them to keep the seat that it wasnt our fault it had to be remade. So after i guess some one in charge said they would take it back and fix it after even on there directions shows the tubing is removable and mine was not. The last conferance call the rep had no clue still what the problem was even after we sent the same pics as posted and explained the problem a few hundred times. So now i got to wait however long for them to do what ever there going to do to it. Compared to all the other companys i have delalt with this is the worst customer experiance ever and they made it quit clear they really dont care.
I also sent an e-mail last week and still never got a response and i never seen a facebook page.
Posted by chief
- June 28, 2011, 16:27:00 PMI've not heard that Mike Corbin has sold ... They are having an open house this weekend so anyone living close might want to attend. They are also showing up at a lot of rallies this year. You might want to visit them there as well.
I would also suggest, anyone having problems contact them on their web page and perhaps their facebook page as well, and let them know what problems you are having.
In this instance sounds like they are taking the seat back to repair the problem. You should definitely not feel that metal piece... besides it will eventually cut the leather!
Posted by VN1500
- June 28, 2011, 16:18:29 PMQuote from: chief on June 28, 2011, 11:49:35 AMMine [both of them] have that metal sleeve for the backrest, but I've never felt them. Perhaps on his they did not pad? the tube as well as they should have.That's constructed differently from mine. Mine doesn't have that metal plate, or its very well protected! I've had my seat for 10 years. Mine had custom leather options, so it wasn't a pre-made seat. It took them about 2 months to complete it.
Corbin does not have a great customer service reputation. Personally, they have been responsive to my requests, and if you visit them they go out of their way to facilitate you. They went out of their way to help me in an emergency situation a few years ago. But, they don't do so well in the online/telephone support area.
I heard that Corbin has sold? and the new people are not as helpful?? Not meaning to besmirch anyone, but in the past I've had good customer service from them. Perhaps new ownership is the reason for the change in attitude??
Ron
Posted by chief
- June 28, 2011, 11:49:35 AMThat's constructed differently from mine. Mine doesn't have that metal plate, or its very well protected! I've had my seat for 10 years. Mine had custom leather options, so it wasn't a pre-made seat. It took them about 2 months to complete it.
Corbin does not have a great customer service reputation. Personally, they have been responsive to my requests, and if you visit them they go out of their way to facilitate you. They went out of their way to help me in an emergency situation a few years ago. But, they don't do so well in the online/telephone support area.
Posted by roadrash
- June 27, 2011, 18:21:41 PM
Posted by roadrash
- June 27, 2011, 18:06:34 PMi got all the extra hardware it has nothing to do with the install its all the seat. it installed very easy but i have owned a shop and worked on bikes for years. Its all the seat with the tubing installed into the seat for the backrest for the driver. I have another guy i talk to that just purchased a 1500 drifter with a corbin on it im going to try to look at his this week to see if they made his different.
As for corbin i called them today and they refused to talk to me about the seat they really pissed me off so my x partner tried calling them to see if he can get something from them and there sending a call tag i guess with out saying what they plan on doing on the seat. So i guess i will be with out a seat for a few weeks. i have dealt with almost all motorcycle manufactures and alot of them always deal with the shop but every CUSTOM shop wanted to deal or atleast talk to the customer to make sure they made what the person wanted, the fact that corbin dosent tells me they dont care about there product or customers. I will take pics asap
Posted by chief
- June 27, 2011, 12:09:15 PMThis has nothing to do with the original question, but its worth discussing.
With the Corbin doubles, almost all need to have the large washer in the front of the bike modified (apparently there was a change in the system from the original setup used by corbin to design the seat pan). I removed a portion of the front side of that washer to allow the flat plate front connection to be made properly. Some folks remove that washer. And, some modify the seat connector itself. Once that is done, mine falls into place and sits correctly and firmly.
Solo saddles likely are the same.
Posted by chief
- June 27, 2011, 12:04:06 PMCorbins come with a square hole to the rear of the driver and passenger portions of the seat, covered by a vecro leather flap. There is a square metal "receiver" for the rest shaft built into the seat pan. The backrest is interchangeable - can be used in either place. I have ridden many thousands of miles and have never felt anything from the backrest setup on any of my bikes... not saying its not happening to you... but its not normal. If fact the rear of the driver portion does not rise anywhere near my bike and slopes away. A Corbin is a very firm seat because of the foam they use - which should further isolate you from any metal.
1) Did you have or install the required hardware under the Corbin? All 1500 Dual seats require additional hardware. Check this: http://www.vulcandrifterriders.com/solo2dbl.html . The Corbin seat if very strong but it is NOT intended to be used without this hardware. (800's are different)
2) Yes, Corbins usually sit a bit lower, with the hardware... without its a lot lower.
3) Can you provide some pics?
While I'd like to see the pricing lowered, I don't think they are over-priced. Considering the small market and limited available options - its probably underpriced!!Posted by VN1500
- June 27, 2011, 11:08:01 AMNot sure but, it may mean the 'cross bar' at the front of the seat needs to be 'notched' in a shallow half moon sort of way, to go around the bolt/washer assembly, allowing the seat to move forward about 3/16-1/4 inch.
My Corbin solo needed that. And, for some reason? it is the only Corbin that ever did?
Ron
Posted by marshalldoll
- June 26, 2011, 15:19:59 PMJust curious if you had to do any adjustment to the front washer. I purchased a Corbin solo seat for my 1500 and I just can't get the attachment brackets to line up. They are off by 1/4" no matter how I move the seat. Chief has said you have to try a scooping move as you put the seat on but that didn't work for me.
Dan
dwclocks@aol.com
Posted by roadrash
- June 26, 2011, 14:50:52 PMI have a 2003 Drifter 1500 just converted it over this week to the corbin dual seat. So my local shop ordered the seat becuse they owed me money. Anyway i got the seat put it on went on great it looks great but i only got 1 back rest for the passanger and on the drivers they put the piece in the seat any way. Thats my problem there is a piece of steel just under the leather that drives into your spine while riding. I went from 12hr rides to know 1 hr and im done. Has any one else have a problem like this? was this an error on there part. the seat has such a cup in it know i would say i lost 2" in ride hight. I have e-mailed them and still awaiting a response. I dont want to spend another $100 on another backrest on a very overpriced seat.